A Letter from Shop Data
To our valued customers:
We are facing unprecedented times as we maneuver through the COVID-19 pandemic. With this, we wanted to share with you what is happening at Shop Data.
First and foremost, we are taking the safety and health of our employees and our customers seriously. We are adhering to the recommendations from our local, state, and federal governments and evolving our business daily.
Our business is fully operational, and we want to assure you that we are here to support you through various, implemented technologies. All our team members have the ability to work remotely if the need arises, so we are fully prepared and remain ready to assist you. All phones, email, and remote assistance are business as usual.
Staying productive in these trying times is definitely challenging. If you are in an area where you are having to work remotely, we can be of assistance in several ways. Depending on the restrictions in your area, we can assist your shop office personnel by giving them access to a temporary license of your Shop Data software to use on a personal computer as long as it meets our system requirements. We may need to have access to your current software settings on your normal work unit. We also can continue to assist them if they are working over Remote Desktop, VPN or other remote technologies. Also, if your fabrication shop has been temporarily shut down due to virus mitigation efforts, this might be an ideal time to take advantage of advanced on-line training or getting updated to our latest version by renewing your support subscription.
Let us know how we can be of assistance:
- Tech Support: Our Tech Support Team is still taking calls so please continue to use them as a resource. They can be reached via phone at 972.494.2719 or email@example.com Monday – Friday 7:00am - 5:00pm Central
- Customer Service: Our Sales Team is available to help If you have order status, product selection needs, or other questions. Please contact Sales at 972.494.2719 or firstname.lastname@example.org Monday – Friday 8:00am - 5:00pm Central
We are all in this together. Thank you for being a valued customer.
Your Shop Data Software Team
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