Join Shop Data Systems, an employee owned company, and become a member of a team dedicated to both company growth and individual advancement.
Shop Data is currently seeking to fill this position:
Software support:
· Provide comprehensives proprietary software support to the customer
· Communicate with customers via phone, email, and video calls to resolve technical issues customer service inquiries
· Open, close, and manage customer cases using CRM.
· Ensure that the information regarding customer support requests is provided accurately and efficiently
· Maintain records of all transactions and interactions made with customers with detailed service ticket notes
· Maintain contact with Shop Data’s customers to ensure that their issues are efficiently and sufficiently resolved
· Partner with other internal departments to troubleshoot issues and to communicate with customers effectively
· Handle all communications in a professional manner
. To send Support Resumes click [ HERE ]
Required Experience, Knowledge, Skills, and Abilities:
· The ideal candidate will have 1-2 years of customer service experience
· Must be friendly, patient, and service-oriented even when under pressure
· Strong people skills and the ability to quickly diagnose problems and develop solutions with a positive attitude
· Able to work and think quickly under pressure
· Strong computer skills with the ability to learn new tools and Shop Data’s proprietary software
· CAD/CAM experience
· CNC programming language exposure
· Metal fabrication industry exposure.
Education:
Associates degree and/or relevant work experience
High School equivalent
Compensation:
Based on experience
Position Type:
· Full Time; Monday – Friday 8:30 AM – 5:30 PM
· Office based or Home based
Job Type: Full-time
Benefits:
Health insurance, ESOP plan, Paid time off